An availability target we measure in public, and credits on your invoice when we miss it. No argument, no fine print beyond what is on this page.
Every paid service endpoint: backup vaults, Proxmox offsite, Borg repositories, cloud server networking and website hosting.
Availability is what our public status page at status.servercrate.net records for that service during the calendar month.
Maintenance announced on the status page at least 48 hours ahead, problems inside your own server or network, and abuse or attacks against your own service.
10% of that service's monthly fee, credited to your next invoice.
25% of that service's monthly fee.
50% of that service's monthly fee.
Credited on the monthly equivalent of your yearly price.
Open a ticket within 30 days after the month ends. We check it against the status page and apply the credit. Credits for a month never exceed that service's fee for the month.
A person from our team replies to every ticket within 24 hours, every day of the year.
Every incident that affects a paid service gets a public write-up in our incident history.
This SLA is part of our Terms of Service. Our 30-day money-back guarantee applies on top of it.