Terms of Service

#1. Service

ServerCrate provides private encrypted offsite backup services, including account access, storage provisioning, vault management, and related backup tooling and support.

#2. Eligibility and Accounts

You are responsible for maintaining the security of your account, password, two-factor authentication settings, and any recovery or encryption credentials associated with your vault.

You must provide accurate account and billing information and keep it current.

#3. Your Data and Encryption

You are responsible for the data you upload and for keeping your encryption password, token, and any recovery information secure.

#4. Acceptable Use

You may not use ServerCrate to store, transmit, or facilitate:

• malware, phishing infrastructure, or illegal content
• content that violates applicable law
• abusive activity that harms our systems, network, or other users
• attempts to bypass platform controls, quotas, or security mechanisms

We may suspend or terminate accounts that violate these rules.

#5. Billing and Refunds

Paid plans are billed in advance on a recurring basis through Stripe (cards) or PayPal. By subscribing, you authorize recurring billing until canceled.

Unless otherwise stated, paid plans include a 30-day money-back guarantee. If you cancel within 30 days of your initial signup, you may request a refund of your most recent payment by emailing hello@servercrate.net. Refunds are processed to the original payment method within 5-10 business days for credit card and PayPal payments; Bitcoin payments are refunded by sending equivalent USD value to a wallet address you specify, calculated at the time of the original payment.

The guarantee applies once per customer. We reserve the right to decline refund requests for accounts that initiate payment chargebacks before requesting a refund, that violate these Terms of Service, or that show evidence of abuse - including but not limited to creating multiple accounts to extract repeat refunds, or signing up solely to obtain a refund. Subscriptions canceled after 30 days are not eligible for refund of the most recent billing period; standard cancellation applies.

#6. Cancellation

You may cancel at any time. Your service remains active through the end of the current billing period unless otherwise stated.

After cancellation or non-payment, your vault and related data may be scheduled for suspension and deletion according to our internal retention process.

#7. Availability

We aim to keep the service available and reliable, but we do not guarantee uninterrupted service, perfect uptime, or that the service will always be error-free.

Maintenance, upstream failures, abuse incidents, or infrastructure problems may affect availability.

#8. Backups Are Your Responsibility Too

ServerCrate is designed to help you run encrypted offsite backups, but you are responsible for:

• choosing what data to back up
• testing restores
• verifying schedules actually run
• keeping your encryption credentials safe

A backup you never test is not a real backup.

#9. Limitation of Liability

To the maximum extent allowed by law, ServerCrate is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, or data arising from use of the service.

Our total liability for any claim related to the service will not exceed the amount you paid to ServerCrate in the 12 months before the event giving rise to the claim.

#10. Termination

We may suspend or terminate access if you violate these terms, abuse the service, create risk for our infrastructure, fail to pay, or use the platform unlawfully.

#11. Changes

We may update these terms from time to time. Continued use of ServerCrate after changes take effect means you accept the updated terms.

#12. Contact

Questions about these terms can be sent to legal@servercrate.net.