Terms of Service

#1. Service

ServerCrate provides private encrypted offsite backup services, cloud server (VPS) hosting, and website hosting, including account access, storage provisioning, vault management, server and site provisioning, and related tooling and support.

#2. Eligibility and Accounts

You are responsible for maintaining the security of your account, password, two-factor authentication settings, and any recovery or encryption credentials associated with your vault.

You must provide accurate account and billing information and keep it current.

Keep a working email address on your account. Service, security, and billing notices sent to it are considered delivered. Private and forwarding addresses are welcome, as long as they can receive our email.

One free account per person or organization. Accounts created to obtain additional free storage, repeat trials, or repeat refunds may be closed.

#3. Your Data and Encryption

You are responsible for the data you upload and for keeping your encryption password, token, and any recovery information secure.

#4. Acceptable Use

You may not use ServerCrate to store, transmit, or facilitate:

• malware, phishing infrastructure, or illegal content
• usage that exceeds a service's published bandwidth or resource allowance in a sustained way - each cloud server includes 3 TB of monthly transfer, and servers share upstream capacity, so sustained saturation that degrades other customers may be rate-limited
• content that violates applicable law
• abusive activity that harms our systems, network, or other users
• attempts to bypass platform controls, quotas, or security mechanisms

We may suspend or terminate accounts that violate these rules.

The full rules are in our Acceptable Use Policy.

Dedicated IPv4 addresses

Cloud server plans include one dedicated IPv4 address, assigned for the duration of the service. Addresses are assigned from our available pools. They are not portable, and are released when the server is destroyed following cancellation, non-payment, or an abuse action.

We do not guarantee a specific address or continued assignment of the same address across a reinstall, plan change, or cancellation, and we may reassign an address where required for operational, capacity, or abuse reasons. Advertised network speeds are peak capacity, not a reserved rate; we shape traffic to protect shared capacity and may apply per-server limits.

You are responsible for all traffic originating from your server. An address associated with abuse may be reclaimed and the service suspended.

#5. Billing and Refunds

Paid plans are billed in advance on a recurring basis through Stripe (cards) or PayPal. Bitcoin payments through BTCPay are invoiced each billing period. By subscribing, you authorize recurring billing until canceled.

Unless otherwise stated, paid plans include a 30-day money-back guarantee. If you cancel within 30 days of your initial signup, you may request a refund of your most recent payment by emailing hello@servercrate.net. Refunds are processed to the original payment method within 5-10 business days for credit card and PayPal payments; Bitcoin payments are refunded by sending equivalent USD value to a wallet address you specify, calculated at the time of the original payment.

Availability targets and service credits are set out in our Service Level Agreement.

The guarantee applies once per customer. We reserve the right to decline refund requests for accounts that initiate payment chargebacks before requesting a refund, that violate these Terms of Service, or that show evidence of abuse - including but not limited to creating multiple accounts to extract repeat refunds, or signing up solely to obtain a refund. Subscriptions canceled after 30 days are not eligible for refund of the most recent billing period; standard cancellation applies.

#6. Cancellation

You may cancel at any time. Your service remains active through the end of the current billing period unless otherwise stated.

When a paid service ends through cancellation or non-payment, it is suspended at the end of the billing period and permanently destroyed after a grace period shown in your portal and in our billing emails. Paying the outstanding balance or resubscribing during the grace period restores it. Destroyed data is gone for good, so download anything you need before your service ends.

Your data is portable. Backup vaults are standard restic repositories. While your service is active you can restore, copy, or migrate them to any other restic storage with stock restic. Nothing about them is proprietary.

#7. Unverified and Inactive Accounts

Unverified accounts. If an account's email address is not verified within 30 days of signup and the account holds no stored data, we may delete it without notice.

Disposable email accounts. Accounts created with a disposable or temporary email service that hold no stored data may be suspended, and are deleted 14 days later.

Inactive free accounts. If a free account has never stored backup data and has not been signed into for 90 days, we may delete it. We email the account address at least 14 days before deletion and again 7 days before. Signing in at any time before deletion cancels it.

Accounts with any payment history, an active paid service, an open support ticket, or stored backup data are never closed for inactivity without review by our team.

#8. Availability

We aim to keep the service available and reliable, but we do not guarantee uninterrupted service, perfect uptime, or that the service will always be error-free.

Maintenance, upstream failures, abuse incidents, or infrastructure problems may affect availability.

#9. Backups Are Your Responsibility Too

ServerCrate is designed to help you run encrypted offsite backups, but you are responsible for:

• choosing what data to back up
• testing restores
• verifying schedules actually run
• keeping your encryption credentials safe

A backup you never test is not a real backup.

#10. Limitation of Liability

To the maximum extent allowed by law, ServerCrate is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, or data arising from use of the service.

Our total liability for any claim related to the service will not exceed the amount you paid to ServerCrate in the 12 months before the event giving rise to the claim.

#11. Termination

We may suspend or terminate access if you violate these terms, abuse the service, create risk for our infrastructure, fail to pay, or use the platform unlawfully.

Initiating a chargeback or payment dispute instead of contacting support results in immediate suspension of all services associated with your account. Your data is retained for 7 days from the date of suspension, during which service can be reinstated if the dispute is withdrawn and any outstanding balance is paid. If the dispute is not resolved within 7 days, all associated data - including backup vaults, server instances, and hosted sites - is permanently deleted and unrecoverable. Repeated chargebacks may result in a permanent ban from future service.

#12. Changes

We may update these terms from time to time. For material changes, we notify account holders at least 14 days before they take effect, by email or with a notice in the customer portal, and record the change in the changelog below. Continued use of ServerCrate after changes take effect means you accept the updated terms.

#13. Governing Law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction. Nothing in these terms limits rights you have under the consumer protection laws of your country of residence.

#14. Contact

Questions about these terms can be sent to legal@servercrate.net.

#Changelog

• September 27, 2026 - Added unverified and inactive account rules (section 7), one free account per person, working-email requirement, cancellation and grace-period wording, data portability, BTCPay billing, dedicated IPv4 release timing, 14-day notice for material changes, and governing law. Effective October 11, 2026 for existing accounts.
• March 15, 2026 - Initial version.