Articles

24/7 Expert Support — We've Got Your Back

We know things don’t always go wrong between 9 and 5. That’s why ServerCrate’s support team is...
Best Way to Contact Support

We respond fastest via: Live chat on servercrate.org Discord (in panel footer)...
Common Support Delays (and How to Avoid Them)

Want faster support? Here's what slows things down: No server IP or order number "Help,...
Discord Support Guidelines

Keep it clean — no spam or NSFW Don’t ping staff unless it’s urgent Keep all...
Feature Requests / Suggestions

Got a cool idea? Want us to support a new mod, game, or feature? We listen. Drop it here:...
How to Report Abuse or Bad Behavior

To report ToS violations, abuse, or illegal use on our platform:Email:...
Our Support Hours & Response Time

We typically reply within 1 hour, but response times may vary on weekends Our support is...
What to Include in a Ticket

Help us help you. Include: Your email Game + server IP What happened When it...