Want faster support? Here's what slows things down:

  • No server IP or order number

  • "Help, it's broken" with zero detail

  • Not checking our Extensive Knowledge Base first

To avoid delays:

  • Use real info (email + service ID or Transaction number when you purchased)

  • Be clear: What changed? What broke? When?

  • If it’s mod-related, include the mod names and versions please.

Was this answer helpful? 0 Users Found This Useful (0 Votes)

Most Popular Articles

Best Way to Contact Support

We respond fastest via: Live chat on servercrate.org Discord (in panel footer)...
What to Include in a Ticket

Help us help you. Include: Your email Game + server IP What happened When it...
Our Support Hours & Response Time

We typically reply within 1 hour, but response times may vary on weekends Our support is...
Discord Support Guidelines

Keep it clean — no spam or NSFW Don’t ping staff unless it’s urgent Keep all...
How to Report Abuse or Bad Behavior

To report ToS violations, abuse, or illegal use on our platform:Email:...